Technical info & Terms of Business
Click to view our terms of business, or read on for answers to frequently asked questions.

Got a Question?
Here is a list of questions that we’re asked on a regular basis, we hope that you will find your answer here. If you have any additional queries or concerns, then please contact us and we’ll be on hand to answer your questions directly.

Q: How long will my order take?
Generally less than 4 weeks for completely new orders (from order date), or about 2-3 weeks for a repeat order. But please let us know if you have a shorter deadline we will do our best to help you.

Q: Do I have to pay a deposit?
All new customers will need to pay 50%, or the full amount pro-forma. However, once a relationship is established we try to develop a mutually beneficial account arrangement.

Q: Will I have to pay a set-up charge?
Yes, although it is dependent on the product type ordered. Please contact us with your requirements and we can tell you how much the set-up charge would be.

Q: How much does the delivery cost?
The carriage charge is £10.00 plus VAT for weights up to 20Kg (to cover postage and packing). We can quote prices for orders that are over this weight.

Q: Where does Star deliver?
We can deliver anywhere in the UK, and almost anywhere in the World.

Q: How many colours can be embroidered?
Up to 9 different colours can be embroidered in a single design.

Q: What artwork do I need to send?
The best print results always start from the best artwork. Please send artwork in a digital format whenever possible. We accept artwork in the following formats (please send it to us by e-mail,

floppy disc or CD-Rom):

Colour separated files in EPS format

JPG’s format files in high resolution may be suitable for single colour print
Fonts - Please send all the font files used in your artwork to us, or save the fonts as curves. If you plan to send the artwork by e-mail, you may wish to reduce the files size. If so, please use one of the following programmes to compress your file:

Apple Mac: StuffIt, DropStuff
PC (IBM): Zip, WinZip

Please also remember to give your file an obvious name!

If you are unable to send a file through, then we can on occasions also accept a hardcopy. It is recommended that you send good, clean, crisp black laser quality prints. We provide a professional service, so please ensure you have the most professional solution by avoiding photocopies at all costs!

All artwork (whether digital or hardcopy) should have clear and specific colour indications in Pantone/PMS references. We recommend that you provide this information on a separate document (MS Word, text or printed) to ensure that the colours you get are as you expected.

Terms of Business

Prices
Whilst we will make every effort to hold to our published prices, circumstances beyond our control (e.g. foreign exchange rates and inflation) make it necessary for us to accept orders on the understanding that we will invoice goods at the prices current at the date of despatch.

Orders
Orders are accepted subject to goods being available, and any date given for delivery is intended as an estimate only. We shall not be liable in any way for late delivery or if we are unable to supply all or any of the goods.

Origination
All printing plates, blocking dies, screens and embroidery discs are chargeable.
Embroidery Designs

It is the Customer's responsibility to ensure that artwork provided is correct and of satisfactory quality, and that the correct colour information and garment type for the design is given before the embroidery disc is ordered. We will not be responsible for costs in errors or changes in artwork after the disc has been produced. We will give as much professional help in advising the Customer as to the suitability of the artwork but we accept no responsibility whatsoever in the appearance of the design if this advice has not been taken. Once approval of a sample has been given on similar fabric to the job, we cannot accept responsibility for any complaints on embroidery if the job is of the same standard as the sample.

VAT
All prices are subject to VAT unless otherwise stated.

Variations of Quantity
Orders are undertaken on the understanding that a variation of up to 5% will be acceptable, although we will endeavour to supply the correct quantity.

Cancellation of Orders
Any preparation and production costs incurred prior to cancellation will be charged for.

Printed Logos
The products bearing names and trademarks in this website do not necessarily imply that the items have been supplied to that establishment.

Liability
We shall not be liable for indirect or consequential loss or for any loss to the Customer arising from third party claims occasioned by errors in carrying out the work or by delay in delivery. It is the responsibility of the customer to ensure that they are permitted to use the logo’s submitted on it’s proposed application. Star Advertising Products cannot be held responsible for any infringement of this.

Customers Garments
Whilst every effort will be made to isolate defective garments before processing, we will accept no liability for the processing of faulty or incorrect garments provided directly or indirectly by the Customer.

Insurance
It is the Customer's responsibility to fully insure all goods belonging to the Customer located at the Company's premises over the value of £500. The Company will not be liable for any goods over this amount.

Terms of Payment
All orders are accepted on the understanding that payment is due 30 days from the date of the invoice (account customers only). All payments are strictly net of VAT. We reserve the right to charge interest on all overdue accounts remaining unpaid after 60 days from the date of invoice at the rate of 2.5% per month.

Non-Delivery
In the event of goods not arriving WITHIN 10 DAYS of RECEIPT of INVOICE or ADVICE NOTE - we must be notified immediately.

Copyright
No responsibility is accepted, when acting on a Customer's instructions, for the infringement of any copyright or registered design.

Goods Delivered
Any queries regarding damaged goods, quantity or quality of goods received or non-delivery of the goods must be made in writing within 7 days of receipt of the invoice or advice note. It is advisable to sign for goods as "not inspected" or "damaged" if a carton has obviously suffered some damage.

Ownership of Goods
Ownership of the goods shall remain with us until payment in full has been received. We reserve the right to obtain and dispose of the goods if such payment is overdue in whole or in part and we may (without prejudice to any other rights) recover or re-sell the goods - and may enter upon your premises for the purpose. This right shall become exercisable as soon as any payment shall become due - (within 30 days) or if you do any act or are involved in any proceedings in which your solvency is in issue - or if you allow execution to be levied upon your goods. Until we have been paid in full, the relationship between us shall be fiduciary in respect of the goods delivered and if you sell the same, we shall have the right to retrieve the proceeds thereof. We shall have a like right of tracing and retrieval where you use/sell the goods in any way so that we are entitled to payment.